Frequent questions

Is it safe to order on pit-o.com?
Yes, ordering on pit-o.com is safe. To exchange customer data with our site's server (transfer and reception), we use industry-wide encryption techniques. Pitò srl respects your privacy, therefore your personal data will be disclosed only in accordance with the provisions of our Privacy Policy .

How can I check the status of an order placed on pit-o.com?
To check the status of an order or shipment, contact Customer Service
to the email info@pit-o.com

Is VAT charged in online transactions?
VAT is included in the sales price and for shipments to Italy the VAT is 22%. Please note that VAT may vary depending on the country of destination. We are not able to manage VAT exempt sales in transactions carried out via the web.

Where can I find the jewelry sizing guide?
Pitò offers a detailed guide to jewelery measurements. Click here to consult the size chart for the rings before making your purchase.

Are there other websites that sell authentic Pitò items?
Pitò sells its products online exclusively on www.pit-o.com, and, for some specific styles, offered in some retailers. To find out where the locations of authorized resellers are located, you can send an email to info@pit-o.com . Buyers are advised to be wary of products passed off as Pitò but sold through unauthorized channels. Beware of counterfeits.

How does Pitò use my data in order to comply with the GDPR (General Data Protection Regulation of the European Union)?
Pitò has aligned itself with the provisions of the GDPR to protect the privacy of its customers. Pitò carries out all its activities in full compliance with the regulations regarding the processing of personal data. For more information on the processing of personal data, please refer to our Privacy Policy , consulting it periodically to find out about GDPR updates, which also explains how you can exercise your rights regarding the protection of personal data.

For any clarification on Klarna payment in 3 installments you can open this link .

For further assistance you can contact us on +390542694404 from Monday to Friday from 10.00 to 19.00.